hibajee14 Privacy Policy

1 Introduction and Scope of Application

hibajee14 ("we", "our", "platform") is an online casino and sports betting platform operating for players in Bangladesh. This Privacy Policy ("Policy") applies to the hibajee14 website hibajee14.cam and all services included within it.

This policy explains what types of personal information we collect, why we collect it, how we process it, and what rights you have regarding your information. By using hibajee14's services, you are considered to have given your consent to the terms of this Privacy Policy.

This policy applies only to hibajee14's own services. Third-party websites or services — such as payment gateways or game providers — follow their own privacy policies, and hibajee14 is not responsible for those.

2 What Information We Collect

hibajee14 may collect the following types of information:

2.1 Registration and Identity Information

When creating an account, we collect your name, date of birth, email address, mobile number, residential address, and documents required for identity verification. This information is used to confirm your identity and verify that you are at least 21 years of age.

2.2 Financial Transaction Information

During deposits and withdrawals, we record the payment method type (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and transaction ID. Full card numbers or PINs are never stored.

2.3 Technical and Usage Information

Some information may be collected automatically when you visit the website, such as:

• IP address and device type
• Browser name and version
• Time spent on the website and pages visited
• Information obtained from cookies and similar tracking technologies
• Login time and access type

2.4 Communication Information

When you contact us via live chat or email, a record of that conversation is stored and used to improve customer service quality.

3 Purpose of Data Collection

hibajee14 uses your information for the following lawful purposes:

1. Account Management: Creating and maintaining your account and verifying your identity.
2. Service Delivery: Managing gaming, betting, bonus, and payment services.
3. Security: Preventing fraud, blocking unauthorized access, and maintaining account security.
4. Responsible Gaming: Monitoring players' gaming behavior to identify potentially harmful patterns.
5. Legal Compliance: Complying with anti-money laundering regulations and other applicable legal requirements.
6. Communication and Support: Providing customer service, transaction notifications, and relevant information.
7. Service Improvement: Analyzing website performance to improve user experience.
8. Marketing (with consent): Sending relevant offers and promotional information if you have given your consent.

4 Data Protection and Security

hibajee14 applies industry-standard security measures to keep your personal information safe. The key aspects of our security approach are outlined below:

4.1 SSL Encryption

All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption technology. This ensures that your login credentials, payment data, and personal information remain unreadable by third parties.

4.2 Access Controls

Only authorized personnel can access your information, and only when required for a specific work purpose. All staff are bound by strict confidentiality agreements.

4.3 Data Storage

Your information is stored on secure servers. Full payment card details are never held on our servers — payment processing is handled entirely through a separate, secure gateway.

4.4 Response to Security Breaches

If a security breach occurs and it appears that your information may be affected, we will notify you by email as quickly as possible and take the necessary remedial action.

5 Sharing Information with Third Parties

hibajee14 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Only the necessary information is shared with trusted third parties that provide services on our behalf — such as payment processors, technology support providers, and game software providers. These providers are also contractually bound to maintain confidentiality.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or another legal process. In such cases, we disclose only what is legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or asset transfer involving hibajee14's business, user information may also be transferred. However, the new owner will be required to comply with the terms of this Privacy Policy.

6 Cookies and Tracking Technologies

hibajee14 uses cookies and similar technologies to improve website functionality and personalize your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Help remember your preferred language and settings.
• Analytical Cookies: Analyze website usage patterns to help improve service quality.
• Marketing Cookies: Used to display relevant ads based on your interests (with consent).

6.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the core functionality of the website and you may not be able to log in properly.

7 Data Retention Period

hibajee14 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while your account is active.
• Even after an account is closed or deactivated, transaction-related information may be kept for a specified period to meet legal obligations.
• Financial transaction records are retained for the period required under anti-money laundering regulations.
• Information related to a legal dispute may be retained until the dispute is resolved.

Once the retention period ends, data is securely deleted or anonymized.

8 Your Rights

Every user registered with hibajee14 has the following rights regarding their own information:

8.1 Right to Access

You may request to know what information hibajee14 holds about you. To make this request, email us at [email protected].

8.2 Right to Rectification

If any of your stored information is incorrect, you may request a correction. We will update the information as quickly as possible, subject to verification.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes and opt out of such communications.

8.5 Right to Data Portability

In certain cases, you may request your information in a structured, commonly readable format.

To exercise any of the above rights, please contact us. We will aim to respond to your request within 30 business days.

9 Protection of Children and Minors

hibajee14's services are intended only for those aged 21 and above. We do not knowingly collect or store information from minors. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe that a minor has created an account on our platform, please contact us.

10 International Data Transfers

Although hibajee14's services are focused on the Bangladesh market, our technology infrastructure may operate on servers located in various countries. For any international data transfer, appropriate contractual and technical safeguards are put in place to ensure adequate protection of your data.

Wherever your data is held, the protection standards described in this Privacy Policy will always apply.

11 Changes to the Policy

hibajee14 may update this Privacy Policy from time to time due to changes in services, legal requirements, or other reasons. For any significant changes, we will:

• post a notice in a prominent place on the website,
• send a notification to your registered email address,
• and update the "Last Updated" date at the top of this page.

If you continue using hibajee14's services after a change, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page from time to time.

12 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following: